3 time of inputting error password would lock the DVR. For that case,please send the locked screenshot to us and you would get a password reset guide with 24H in work day. Check out the following help guide for your case. We are always here to help!
- If the locked screen has an 8 digit locked code, send it to us. We will send you a 6 digit password and It only be valid within one day.
2. If there is no locked code on the screen and just appearing “Account has been locked” or “Lack Authority”. Please provide screenshot or related info,we will send super password to you.
3. If you get an 6 characters length locked code please send to us, we will send the supper password to you. You can also download and unzip the reset password software in your computer ,and get super password and reset DVR .
4. When you input super password DVR will restore default setting. The default username is admin default password is no password(don’t input any password)
5. Both lock code and super password have validity period , please contact Floureon INC from 8:30 am to 6 pm Beijing ,our technical support team will get you back as soon as possible.
6. Any other problems please feel free to contact Floureon INC