Why is my DVR account always locked?

Please be aware that all FLOUREON DVR accounts have the username ‘admin’ as the default setting. This setting has no password. You do not need to input a password when you first time log in it. If you input a password incorrectly multiple times, your account will be locked for security reasons. If you have already changed your passoword and forgotten it, you can enter passwords multiple times to lock your account. You can then contact FLOUREON to receive an unlock code. This will allow you to reset DVR account.

Different versions of DVR systems will display different interfaces. To unlock your account, you can follow the steps shown in the screenshots below:

QQ截图20190718112350

If you come across the message in the picture above, you need to click the question mark icon circled in red. You will then see a ‘KEY’ which you need to provide to us.

 

登录界面

After you provide the locked code marked in red, we will then provide you with a password.

If your user interface does not appear like the picture above, please pay attention to the date in the top right-hand corner of your screen (marked in red in the picture). Please provide us with the date. We can then use this information to send a password.

date

All passwords provided are valid for 24 hours. Due to the time difference, please contact FLOUREON to receive a password anytime from 09:00 to 19:00 Beijing time.

NOTE: For security reasons, we strongly recommend you change your password after you log into your DVR account for the first time. Make your password memorable but not too obvious (e.g. avoid passwords such as ‘12345’ etc).

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